F.A.Q

I have large quantities of items need to order, do you accept wholesale orders or special requests? 

Yes, we do. We can provide lower prices on wholesale orders with item quantities from 30 to 1000s. We mostly can ship wholesale orders on the same day or within a few days. However, if you can't find the item on our website, you can click on "Contact Us" to request it. We have many sources to get all kinds of cellphone related products. Normally if the item is available in the market, we can fulfill your needs within 3 to 7 days.

I registered an account with a wrong email or wanted to update my account email. What should I do?

Simply email us your name, current email address and the new email address you would like to use. After verifying your account information, we will update your profile immediately.

How do I reset my account password and what to do if I forgot my registered account email?

You can reset your account password on the sign in page. Just enter the registered email, the message "Forgot your password? Click here" will appear, just click it and follow the on-screen instruction.
If you are still unable to reset your password or forget your registered email, just provide us any of the following information (email, full name, full company name), and we can manually reset the password and locate your account email after account verification.

I have placed an order, but I didn't receive any order confirmation in my email inbox. What should I do?

Please check your spam folder and also add our email address ca@sstparts.com to your email's contact list so that emails from us won't be filtered to the spam folder. If you can't locate the email at all, please call us or email us with your registered email and phone #, and we will solve the problem instantly.

Where are the orders shipping from?

All orders are shipped from San Francisco, California, USA

The item I want is listed as "pre-order" or "out of stock". Can I order them now? When will they be available?

Yes, you can order them anytime. For the out of stock items, you may find the "Add to cart" button in the item detailed page. Normally, "pre-order" items will be shipped within 3-5 business days, depending on market availability. For "out of stock" items, their status may change in a day, a week, or sometimes over a month. You may click on "Get stock reminder" button and our web-system will email you automatically when the item becomes available. Or you may check the item status on our website every now and then for an update. If you paid for the out of stock items, we will put you on the priority shipping list. The items will be shipped within 24 hours after shipment arrival.

One of the items I want is listed as "Available on ... date". Can I order it now with other items? When will I receive all my ordered items?

Yes. We will ship the available items to you first. The items with later available dates will be shipped separately within 24 hours after shipment arrival.

I have store credit on my account. How do I use it?

To use the credit, please select "Bank Transfer" as the payment option when you check out. Please write down the credit information (e.g: $30 credit from invoice 83xxx) in the order note section. After you submit the order, you can deduct the credit from the total amount, then send the rest of the payment by Paypal to ca@sstparts.com. To send us payment manually by Paypal, you just need to login to your Paypal account then click on "Send Money" and follow the on-screen instruction.

How can I track my order?

We will email you the invoice or shipping notification after we ship out your order. The subject of the email would be "Invoice #... from SSTparts.com" or similar. The email has a PDF attachment file, which is the invoice. All information regarding your order is on the invoice, including the tracking number, back orders or missing items, and the date when those items will be available. You can copy the tracking number then track the package at www.fedex .com or www.usps.com. Please add our email address ca@sstparts.com to your email's contact list so that emails from us won't be filtered to your spam folder. If you don't receive any invoice from us within 48 hours after you place your order, please email us your payment email address and/or the Web Order #. We will check on the status and get back to you ASAP.

The item I received is broken or defective. How do I return it?

Please refer to the detail instructions of our "Return policy" located in the footnote section of our web page. Our return shipping address is on the upper left corner of your invoice.

I returned some defective parts. But I received them back as "non-qualified". Why?

Sometimes, the 60-day-warranty on the part is voided because of installation marks/damages. So especially for LCDs or digitizers, before you install it onto the phone/device, please connect it to the device board and test it first. If the item is defective, you can return it to us without voiding the warranty. If the test runs OK, then you can go ahead install it onto the phone.